Good news for council callers

CALLERS trying to get through to vital council services should no longer face a long wait.

Concerns were raised earlier this year over East Dunbartonshire Council’s call centre, with reports of people waiting 10-15 minutes even during quiet times.

Despite vacancies being filled over the summer, there was a high turnover of employees combined with absences through holidays and sickness, resulting in calls not answered within the two minute target time.

However, assurances have been given to Campsie and Kirkintilloch North councillor Charles Kennedy that the council is recruiting more staff.

In the meantime, agency workers have been employed to cover the positions.

Councillor Kennedy, who has raised concerns about the call centre, has welcomed the commitment.

He said: “Obviously I am concerned as we move from autumn into winter that we do not have the same problems as we had last winter, when members of the public had to wait up to 15 minutes to have their calls answered.

“I have certainly been involved with the contact centre over the last month or so and the response times have been magnificent.”

He added: “It is essential that elected members work closely with management to ensure that during the winter months there is a full complement of staff, even if that means moving people from one area to another.

“We cannot have a repeat of last year’s winter fiasco.”