A WIDE-ranging bid to tap into people’s thoughts, hopes and concerns about Scottish Water has been launched.
Customers in East Dunbartonshire are being urged to help shape the future of water services between now and 2040.
Scottish Water is setting out plans to ensure it can continue providing high-quality drinking water to all customers, protect and enhance the environment, support the economy and communities, and invest in future water services across Scotland.
The consultation document identifies potential challenges and opportunities – such as climate change, population change and developments in science and technology – which could arise in the next 25 years.
The utility wants to hear customers’ views on the extent to which it should prioritise taking steps to protect water supplies from service interruptions and reduce flooding.
Customers are also asked about future charge levels and the extent to which they would like to see service improvements in return.
Douglas Millican, interim chief executive of Scottish Water, said: “Scottish Water is a success story. In 10 years we’ve transformed the delivery of water services in Scotland with improved customer service, the lowest average household charges in the UK, water quality at its highest ever level and operating costs reduced by 40 per cent.
“We provide significant investment every year which supports thousands of construction jobs across Scotland, as well as improving services for customers.
“But we are not complacent and, through this major consultation, we want to hear whether customers think we have identified the right priorities to build on our successes in the years ahead.
“We need to think now about the challenges and opportunities that may arise between now and 2040, as well as steps we might need to take to ensure water services and supplies are resilient and continue to be of the highest possible quality for all our customers – from Stranraer to Shetland.”
One of Scottish Water’s proposals is to explore the development of new water connections between supply systems for larger communities.
A dedicated consultation website has been launched with useful information for customers, interactive options and a video – www.scottishwater.co.uk/yourviewscount
Alternatively customers can have their say by writing to: Freepost RTBT-EEXB-EJRT, Scottish Water, Daldowie Office, Uddingston, Glasgow, G71 7RX
The consultation runs from November 14 until February 12, 2013, after which Scottish Water will review customer feedback to help shape its final strategic projections and business plan for 2015-20, which will be published in October 2013.
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