New community hubs have been set up for businesses who want to apply for a variety of licences through East Dunbartonshire Council.
This will include licences to sell alcohol and to drive a taxi.
It is all part of the council’s “Click Call Come-In Strategy” which aims to increase access to licensing services and information.
Council leader Rhondda Geekie said, “We believe transactions should be straightforward for our customers and this will provide choice for people in how they contact and interact with us.
“We have reviewed our processes and found this new way of working to be quicker and more efficient, providing a positive customer experience. The streamlining of our current processes will increase consistency and efficiency, ensuring our whole operation is as effective as it can possibly be.”
A list of frequently asked questions will be posted on the council’s website to help guide applicants through the process,
Meanwhile customer service agents will be available to answer any questions over the phone or at one of the community hubs.
More of the council’s frontline services will be delivered through the community hubs as part of its transformation programme, aimed at ensuring the organisation is as effective as it can be.