A regular bus journey for Carol Smith ended up in a trip to accident and emergency after she suffered a head injury on board.
Now the 60-year-old Milton of Campsie woman is calling for better care for passengers.
She told the Herald: “I just feel in general drivers take off too quickly.
“I have had a stroke and have a pacemaker fitted.
“On this occasion, the bus jolted as I was trying to get a seat. I smacked my head on a pole and fell to the floor.”
The accident happened on a First Bus service on the A80 near Stobhill Hospital.
Carol said: “The driver took the bus straight to Stobhill Hospital. There’s no A&E there, so they phoned an ambulance to take me to Glasgow Royal Infirmary. I was released after they checked me over. An older person may not have been so lucky.”
A First Bus spokesperson said: “Passenger safety is a key priority for First Glasgow. We are aware of an incident on Monday 3 November where one of our passengers fell and banged her head after the bus moved away from the bus stop before stopping at traffic lights. Thankfully these incidents are rare. We are investigating and encourage the passenger involved to contact us directly and we can provide support.”