Who to call after a power emergency

SP Energy Networks, which owns and manages the network of cables and power lines for East Dunbartonshire, has launched a ‘Memory Energiser’ campaign to help customers remember its new hotline for power emergencies.

The utility company has launched a new hotline number, as well as a new number for mobile phones, to report a power loss or emergency.

While loss of power is a rare occurrence, SP Energy Networks is urging people across East Dunbartonshire to remember the numbers - 0330 1010 222 for mobiles and 0800 092 9290 for landlines - and keep them in a safe place.

As part of the campaign, SP Energy Networks is also running a competition to find the most memorable radio jingle. People can submit their own jingles or singalongs by visiting powerjingle.co.uk.

Vicky Kelsall, customer service director at SP Energy Networks, said: “As we approach winter, it’s important that people in East Dunbartonshire know who to call in the event of a power-related emergency – which could include anything from a loss of supply, to reporting metal theft or substation vandalism.

“The hotline gives people support around the clock, 24-hours a day seven days per week. If a customer calls us with an emergency we can fix the problem quicker and our expert staff can give guidance on what to do until the fault is sorted. As well as the new landline and mobile hotlines, our team also respond to tweets via @SPEnergyNetwork.”

As the result of winter storms hitting the country earlier this year, the SP Energy Networks advice team helped almost 250,000 customers to receive support via the hotline.