Energy firm complaints are on the rise, warns bureau

The Citizens Advice Bureau team in Kirkintilloch.
The Citizens Advice Bureau team in Kirkintilloch.

East Dunbartonshire Citizens Advice Bureau has reported a huge rise in the number of complaints about energy companies.

The Energy Ombudsman recently announced complaint levels about electricity and gas companies have more than trebled in the first quarter of 2014.

CAB branches in Kirkintilloch and Bishopbriggs have reported a notable rise.

Across the UK the biggest area of concern for people was billing – with 2,062 complaints about not receiving bills and a further 1,474 related to billing charges.

Staff at CAB reported a recent case of one client who hadn’t received a bill from their energy company in over a year, despite several phone calls and letters to the company. Catherine Bradley, manager of CAB in Kirkintilloch and Bishopbriggs, said: “The bureau in Scotland has seen an increase of energy enquiries by almost 200 per cent over the same period last year.

“I would urge people to seek help and assistance from the bureau if they are experiencing any difficulties with their energy suppliers”.

If you have concerns about energy bills you can contact East Dunbartonshire CAB at Alexandra Street, Kirkintilloch, or Emerson Road, in Bishopbriggs.