Kirkintilloch Community Hub hailed a success in six-month review

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FEARS that a controversial new community hub could hit library services seem to have been scotched - after lending more than DOUBLED in a year.

The figures were contained in a six-month review of the Kirkintilloch Community Hub - which was created in the William Patrick Library last year - presented to East Dunbartonshire Council’s policy and resources committee last week.

The report claims that, since opening on August 27, just over 10,000 customers have visited the Community Hub to access council services - with over 90 per cent of customers served within 10 minutes.

Meanwhile, the number of people accessing the William Patrick Library’s lending services has risen from around 131,000 in 2011-2012, to over 300,000 in 2012-2013 - despite the library being closed for refurbishment for three months.

During the six month period 5,186 requests for council services run from different locations - such as special uplifts and reporting faults - were also logged at the Hub, with residents referred to the appropriate service.

Council Leader Rhondda Geekie, who added that several “minor issues” had been identified by the report and were being addressed, said: “I am absolutely delighted that the six-month review of the Kirkintilloch Community Hub has shown such positive results.

“The six-month report shows that our Customers Service Strategy of ‘Click, Call Come in’ is definitely working and that we are not just meeting expectations we are surpassing them.

“It’s no secret that the new Community Hub was not welcomed by everyone and there were sceptics who believed a library could not co-exist beside the delivery of council services, but I’m pleased to say that we’ve proved them wrong and that the new Hub has given a tremendous boost to William Patrick Library.

“The Hub is great addition to the community and its success is down to the hard work of our staff who I’d like to thank and congratulate. I hope they are very proud of what they have achieved.”

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