Know your rights at East Dunbartonshire consumer roadshows

As part of National Consumer Week 2015, East Dunbartonshire Council’s Trading Standards Service has organised a series of local activities from Tuesday 3 – Thursday 5 November, to provide information and free and impartial advice on a range of consumer issues.

Running since 1998, National Consumer Week is an annual event which is organised by the Trading Standards Institute to raise awareness amongst consumers of a range of issues that impact on their daily lives.

Previous themes have included second hand car buying, car boot sales, the quality of goods, customer care, rogue traders and doorstep crime.

The theme of this year’s campaign is ‘Know your new rights” and seeks to raise awareness of and promote the use of new consumer rights that were brought into force through Consumer Rights Act legislation on 1 October 2015.

The specialist advisors will be on hand at the following venues:

- Tuesday 3 November, 10am - 4pm, at Sainsburys, Shamrock Street, Kirkintilloch

- Wednesday 4 November, 10am - 4pm, at B&Q Warehouse, Strathkelvin Retail Park, Bishopbriggs

- Thursday 5 November, 10am - 4pm, at Waitrose, Glasgow Road, Milngavie

Leader of East Dunbartonshire Council Rhondda Geekie said: “Our Trading Standards Team provides and extremely valuable service for local residents all year round, but National Consumer Week always gives them the opportunity to highlight particularly topical consumer issues and to outline some of the ways in which they protect our local community. Since we are all consumers that either buy or use goods and services, it is particularly important that we are all aware of our new rights under the Consumer Rights Act 2015.

“The new law should support consumers to buy with greater confidence and ensure that disputes between consumers and businesses will be easier to sort out both quickly and cheaply.”

Consumer law changed on 1 October 2015 when the Consumer Rights Act came into force. The Act has introduced a range of new rights for consumers, which include a 30 day time period to return faulty goods and replacement rights for faulty digital content. The Act represents a major reform of UK consumer law, with existing law being simplified and clarified in order to make it easier for consumers and businesses to understand the following key consumer rights:

- to clear and honest information before they buy;

- to get what they pay for;

- to goods and digital content being fit for purpose, and services being performed with reasonable care and skill; and

- that faults in any product they buy will be put right, free of charge, or a refund or replacement provided.

The “Know your new rights” National Consumer Week 2015 campaign follows concerted work with businesses in East Dunbartonshire to ensure they have made the changes necessary to be compliant with the new consumer rights laws. More specifically, the campaign aims to:

- promote awareness of the new consumer rights through effective communication of simple messages through various media channels

- increase consumers’ understanding of these rights through awareness raising events and the effective use of consumer advice and education materials.

Councillor Geekie added: “I hope that local people make the most of this great opportunity and come to speak directly to our officers at these events during National Consumer Week 2015. Any local resident that ever has a concern about the purchase of goods or services, a possible scam, doorstep callers, or any other consumer issue, should always contact the Council’s skilled and experienced Trading Standards Team for help and advice by telephone on 0345 123 4510 or by e-mail at